Lucky Venture Group

Questions

Can't find what you need? Ask us.

How long does setup take?

Usually about a week after you finish the questionnaire and connect your accounts. Most of the wait is on the account connections, so the faster those are done, the faster you're live.

What does the monthly fee cover?

Running the automations on our platform, monitoring them every day, fixing anything that breaks, small changes to wording, hours or who gets alerts, and the monthly report. It's month to month; cancel anytime with written notice and we switch everything off at the end of that billing month.

When does the monthly fee start?

The day your system goes live, after it passes testing and you approve it. Not at checkout.

Can you guarantee more sales?

No, and be careful of anyone who does. We can guarantee every lead gets answered fast and followed up consistently. Whether that turns into more jobs depends on your pricing, your service and how your team follows through.

Do I need HubSpot?

Yes, for now. HubSpot's free CRM covers the basics for many businesses. Depending on how you use HubSpot, some features may need a paid HubSpot plan, and we'll tell you before you buy if that applies. If you're on another CRM, ask us first.

Do you need my passwords?

No. You sign in to HubSpot and Google yourself on their own secure pages and approve access. You can remove that access at any time from your HubSpot or Google settings.

Do you text my leads?

Not in the standard package today. Texting is coming as an optional add-on. U.S. carriers require every business that sends automated texts to register (called A2P 10DLC), so we'd register your business with the carriers first. That costs roughly $20 to $65 one-time and a few dollars a month in carrier fees, plus a small per-message charge, all passed through at cost. We'll only text people who've agreed to receive texts, and we'll never switch it on until registration and testing are done.

What happens if something breaks?

Each critical step retries on its own, logs what happened and alerts us. If a lead can't reach your CRM, we get the lead's details right away so someone can call them. We also run a daily check for expired sign-ins and forms that have stopped sending.

What happens if I cancel?

We switch off and remove your automations, and disconnect our access to your accounts. Your contacts, deals and history stay in your HubSpot because they're yours. We delete our working copies of your lead logs within 30 days, except anything we're required to keep for tax or legal reasons.

How does the money-back guarantee work?

Within 10 days of paying, email us or use the contact form and we refund the full setup fee, plus any monthly charge from that period. No reason needed. Full details are in the refund policy.

Is my customers' data safe?

We only collect what the system needs to work, we don't sell it, and access to your accounts uses the official sign-in methods those companies provide. See the privacy policy for the details.